How to play

You must be aged 18 or over, live in the United Kingdom and have a verified Tomboly account. Only one account is permitted per person.

Select “Join Free” and enter the requested details. You may be asked to complete age, identity or residency checks before you can enter a Competition.

Log in, choose a Competition, review its prize, Entry price, maximum Entries and draw date, answer the Competition Question correctly, select your number of Entries and complete payment.

Every Competition includes a skill-based question. You must answer it correctly before you can complete an online Entry. If your answer is incorrect, you may try again.

An Entry gives you one numbered chance in a specific Competition. Entries cannot be transferred between Competitions and have no cash value outside the Competition for which they were issued.

Your Entry Numbers are shown in your order confirmation and in the “My Entries” section of your account.

Yes. The maximum number permitted for each person is displayed on the relevant Competition page. Paid and Free Postal Entries count towards the same limit.

Yes. Every Competition has a Free Postal Entry Route. The option is displayed on each Competition page, and full instructions are available on the Free Postal Entry page linked in the website footer.

No. Every valid Free Postal Entry receives an Entry Number and is included in the draw on exactly the same basis as a paid Entry.

Your Entry must be handwritten or clearly printed and include all information listed on the Free Postal Entry page, including your account details, the Competition ID or title, your answer to the Competition Question, the required acceptance statement, your signature and the date. One Entry must be sent per envelope.

It must be received before the Competition closes and before all available Entries have been allocated. Proof of posting is not proof of receipt, so please allow sufficient delivery time.

We accept supported debit and credit cards. Apple Pay and Google Pay may also be available when shown at checkout. Payments are processed securely by Cashflows.

Payments are handled by our payment service provider using secure payment technology. Tomboly does not store your full card details on its own servers.

A successful order is confirmed on screen and by email. Your allocated Entry Numbers will also appear in the “My Entries” section of your account.

Entries are normally non-refundable once an order has been completed and the Entry Numbers have been allocated. A refund will be provided if Tomboly cancels the relevant Competition or where otherwise required.

Check that your payment details are correct and try again. No Entry is confirmed until payment succeeds and Entry Numbers have been allocated. If the issue continues, contact help@tomboly.io.

Each Competition page displays its Closing Date and draw date. A Competition may close earlier if all available Entries have been allocated.

The Competition will close to new paid and Free Postal Entries. The winner will be selected on the draw date displayed on the Competition page.

The Competition will close at the displayed Closing Date and the draw will proceed using all valid paid and Free Postal Entries received before closing.

After the Competition closes, every valid Entry Number is included in the draw. The winning Entry Number is selected live using a random number generator. Paid and Free Postal Entries are treated equally.

Yes. A public Entry List containing the valid Entry Numbers, but not entrants’ personal details, will be made available before the draw.

Draws are streamed on Tomboly’s official Facebook and TikTok channels. The draw details are displayed on the Competition page, and recordings are made available on the Tomboly website afterwards.

We will contact the winner using the details registered to their Tomboly account. Results will also be published on the Winners and Results page after the draw.

The winner must complete the requested verification checks, including proof of identity, age and UK residential address. The information must match the winner’s Tomboly account.

The requested verification must be completed within seven days of notification. If the winner does not complete verification in time, the prize may be forfeited and a new winner selected in accordance with the Terms of Use.

Where a Cash Alternative is offered, its value is displayed on the Competition page. The verified winner may choose either the advertised prize or the stated Cash Alternative.

After verification, our team will contact the winner to arrange delivery of the prize or payment of the Cash Alternative. Physical prizes are delivered within the United Kingdom.

Select “Forgot Password” on the login page and follow the instructions sent to your registered email address.

You can update available details from your account settings. Changes to important details may require verification. Contact help@tomboly.io if you need assistance.

Contact help@tomboly.io from your registered email address and request account deletion. Our support team will guide you through the process.

Yes. The Play Safe section of your account provides a short Take a Break option and a longer Self-exclusion option. While a restriction is active, you cannot enter new Competitions.

Email help@tomboly.io. We normally respond within 24–48 hours. Tomboly does not currently provide telephone support or 24/7 live chat.